Terms of Service

Last Updated: December 5, 2025

Welcome to Afies+. These Terms of Service ("Terms") govern your use of our website and educational consulting services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Acceptance of Terms

By using the Afies+ website ("Website") or contracting for our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Afies+ ("we," "us," or "our").

2. Services Description

Afies+ provides educational consulting services, including but not limited to:

• Academic counseling and career guidance
• School and university selection assistance
• Application preparation and submission support
• Visa application assistance and guidance
• Language proficiency assessment and coaching
• English Club and language training programs
• Bootcamp and immersion programs
• Talent coaching and professional development
• Parent follow-up and support services
• Student placement services for international study programs

The specific services provided will be outlined in individual service agreements or consultation bookings.

3. Eligibility

Our services are available to:

• Individuals aged 18 and over who can enter into legally binding contracts
• Minors (under 18) with explicit consent and involvement of a parent or legal guardian
• Organizations acting on behalf of eligible individuals

By using our services, you represent and warrant that you meet these eligibility requirements.

4. User Responsibilities

4.1 Accurate Information

You agree to provide accurate, complete, and current information when engaging our services. This includes:

• Personal identification details
• Educational background and academic transcripts
• Test scores and certifications
• Financial information
• Any other information relevant to your application or consultation

You are responsible for promptly updating any information that changes during the service period.

4.2 Cooperation and Responsiveness

You agree to:

• Respond to our communications in a timely manner
• Attend scheduled consultations and appointments
• Provide requested documents and information promptly
• Follow our guidance and recommendations
• Meet application deadlines and requirements

4.3 Honesty and Integrity

You agree not to:

• Falsify documents or provide misleading information
• Plagiarize essays, statements, or other application materials
• Misrepresent your qualifications, achievements, or background
• Engage in any fraudulent or unethical behavior

5. Fees and Payment

5.1 Service Fees

Our service fees will be clearly communicated before you engage our services. Fees may vary based on:

• Type and scope of services requested
• Number of applications or institutions
• Urgency and timeline requirements
• Additional services or customizations

5.2 Payment Terms

Payment terms will be specified in your service agreement. Generally:

• Initial consultation fees are due at the time of booking
• Service packages may require upfront payment or installments
• Additional services may incur extra charges
• Payment methods accepted include bank transfer, credit card, and other approved methods

5.3 Refund Policy

Refund eligibility depends on the services purchased and the stage of service delivery:

• Initial consultation fees are generally non-refundable after the consultation occurs
• Service package refunds will be prorated based on work completed
• No refunds will be issued for client-caused delays or non-cooperation
• Third-party fees (application fees, test fees, visa fees) are non-refundable
• Specific refund terms will be outlined in your service agreement

6. Our Responsibilities and Limitations

6.1 Professional Services

We agree to:

• Provide professional consulting services to the best of our ability
• Offer guidance based on our expertise and knowledge
• Maintain confidentiality of your information
• Act in your best interests within the scope of our services
• Communicate clearly and promptly

6.2 No Guarantees

While we strive for the best outcomes, we cannot guarantee:

• Admission to any specific educational institution
• Approval of visa applications
• Scholarship or financial aid awards
• Specific test scores or academic outcomes
• Employment or career placement after studies

Admission and visa decisions are made by independent institutions and authorities over which we have no control.

6.3 Information Accuracy

We make reasonable efforts to provide accurate and current information about:

• Educational institutions and programs
• Application requirements and deadlines
• Visa regulations and processes
• Study abroad opportunities

However, requirements and policies can change without notice. We are not responsible for changes made by third parties.

7. Intellectual Property

7.1 Our Content

All content on our Website, including text, graphics, logos, images, videos, and software, is the property of Afies+ and is protected by copyright and intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or extract source code from our Website
• Create derivative works based on our content

7.2 Your Materials

You retain ownership of materials you provide to us (essays, resumes, transcripts, etc.). By engaging our services, you grant us a limited license to:

• Review and edit your materials
• Submit materials on your behalf to institutions and authorities
• Store materials for the duration of service delivery and record-keeping

We will not use your materials for any other purpose without your explicit consent.

8. Confidentiality and Privacy

We are committed to protecting your privacy and maintaining confidentiality of your information. Our collection, use, and protection of your personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference.

We will not share your information with third parties except:

• When necessary to provide our services (e.g., submitting applications)
• With your explicit consent
• As required by law or legal process
• To protect our rights and interests

9. Limitation of Liability

To the fullest extent permitted by law:

• Afies+ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services
• Our total liability for any claims related to our services shall not exceed the amount of fees you paid for the specific service giving rise to the claim
• We are not liable for delays, failures, or damages caused by factors beyond our reasonable control, including but not limited to: institution decisions, government actions, natural disasters, technical failures, or third-party errors
• We are not responsible for opportunities lost due to application denials or delays

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Afies+, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your violation of any law or rights of third parties
• Inaccurate or false information you provide
• Your misuse of our services

11. Termination

11.1 By You

You may terminate our services at any time by providing written notice. Refunds, if applicable, will be determined according to Section 5.3.

11.2 By Us

We reserve the right to terminate or suspend services if:

• You breach these Terms
• You fail to make required payments
• You fail to cooperate or provide required information
• You engage in fraudulent or unethical behavior
• Continuing the service relationship is no longer feasible

11.3 Effect of Termination

Upon termination:

• All outstanding fees become immediately due
• We will cease providing services
• Certain provisions of these Terms will survive termination (including confidentiality, limitation of liability, and dispute resolution)

12. Dispute Resolution

12.1 Informal Resolution

If you have any concerns or disputes, please contact us first at infos@afiesplus.com. We will make good faith efforts to resolve the matter amicably.

12.2 Arbitration

If informal resolution fails, any dispute arising from these Terms or our services shall be resolved through binding arbitration rather than in court, except where prohibited by law. The arbitration will be conducted in accordance with applicable arbitration rules in the jurisdiction where our services are provided.

12.3 Class Action Waiver

You agree that disputes must be brought on an individual basis and not as part of a class action or collective proceeding.

13. Website Use

13.1 Acceptable Use

You agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Website's operation
• Transmit viruses, malware, or harmful code
• Scrape, mine, or harvest data from the Website
• Impersonate others or provide false information

13.2 Third-Party Links

Our Website may contain links to third-party websites. We do not control or endorse these external sites and are not responsible for their content, privacy practices, or terms of service.

14. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices, services, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Terms on our Website with a new "Last Updated" date
• Sending email notification to registered clients
• Providing notice during your next consultation or interaction

Your continued use of our services after changes take effect constitutes acceptance of the updated Terms.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms)
• Pandemics or public health emergencies
• War, terrorism, or civil unrest
• Government actions or changes in law
• Labor disputes or strikes
• Internet or telecommunications failures
• Changes in institution policies or requirements

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Afies+ regarding the use of our services and supersede all prior agreements and understandings.

18. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State where our headquarters is located, without regard to conflict of law provisions. For our branch operations in Benin, applicable local laws shall also apply.

20. Contact Information

If you have questions, concerns, or requests regarding these Terms, please contact us:

Afies+
Email: infos@afiesplus.com
Location: HQ Online (USA) | Branch: Cotonou, Benin
Hours: Monday-Friday, 9:00am - 5:00pm

21. Acknowledgment

By using our Website or services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. If you do not agree to these Terms, you must not use our services.